Access Services


The Kentucky Center is committed to providing access to live entertainment for everyone. Our Access Services Program offers services for Kentucky Center performances as well as for performances on our stages presented by our partnering arts groups and at Actors Theatre of Louisville.

Contact the Access Services Hotline at (502) 566-5111 (V) or (502) 566-5140 (TTY) or email at Access Services.

View the Winter/Spring 2015-2016 Access Services Performance Calendar. 

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Mobility Access

The Kentucky Center theaters offer barrier-free access for patrons using wheelchairs, walkers or other mobility devices on all seating and parking levels, as well as ticket counters and personal conveniences. A limited number of wheelchairs are available for loan, free of charge. Please reserve them when purchasing your ticket through the box office.

Seats in Kentucky Center that can be reached without the use of stairs:

Whitney Hall
Orchestra House left rows AA – K, enter from the Street Lobby on Level 1
Orchestra House left row Z, enter from the Main Lobby on Level 2
Grand Tier left and right, Row F, elevator to 4th floor
Balcony Box E left and right, elevator to 5th floor

Bomhard Theater
Row A, enter from the Street Lobby on Level 1
Row Q, elevator to 3rd floor

Martin Experimental Theatre (MeX)
All seats front row floor level, elevator to 4th floor

All seats on Brown Theatre orchestra level can be reached without the use of stairs.

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Assistive Listening System

Infrared hearing devices are available to provide hearing amplification for patrons with hearing loss in all venues of The Kentucky Center and Brown Theatre, including meeting spaces. Patrons can sit anywhere in the theater and use the headsets. 

Please reserve hearing devices when purchasing tickets or by calling Access Services. Reservations must be made 48 hours in advance for performances in the MeX, Clark-Todd Hall, or any meeting spaces.

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Caption Theater

Caption Theater is provided for selected performances for patrons who have hearing loss and may not benefit from hearing amplification or ASL. The audible elements are shown on an LED sign, in real time, as each line is spoken or sung. Please make your reservations for this service at the time of ticket purchase to ensure the best seating for this service.

Whitney Hall – Orchestra left, Rows U and V, seats 1-7
Bomhard Theater – Rows P and Q, seats 205-208
All other locations vary according to the production.

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Sign Interpretation

Sign Interpretation is available for scheduled performances. Please make reservations a minimum of two weeks in advance. If no patrons have requested the service by the two week deadline date, the service will be cancelled. Sign Interpretation is American Sign Language unless otherwise noted. Locations in the theaters vary according to the production.

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Audio Description

Audio Description is available for selected performances for patrons who have vision loss. Describers provide a live, objective, descriptive delivery of the visual elements of a performance in between the dialogue and/or music via a small FM receiver. Please make reservations for this service at the time you purchase your ticket through the box office.

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Alternate Format Materials

Large print programs are available for most performances. Upon request other alternate formats can be made available.

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Sensory-Friendly

Sensory-friendly performances are designed to create a welcoming environment for individuals with autism spectrum disorder and other individuals with sensory sensitivities. Accommodations for this performance include keeping the theatre lights dimmed, providing extra space between patrons, freedom to vocalize and move/switch seats, and allowing patrons to exit and enter during the performance. While this performance has a fluid atmosphere, it is open to the general public and can be a learning opportunity regarding the typical theatre experience. 

Accommodations for Sensory Friendly Performance Typically include
- Theater will not be filled to capacity, therefore audience members  can select their own seats
- Patrons will be allowed to move freely through the aisles
- Individuals are free to vocalize during the performance
- House Lights will remain on at low level during performance
- To give warning to the audience, sudden loud sounds or startling moments will be signaled in advance
- Entering and exiting the theatre will be allowed throughout the performance
- A “quiet room” at the back of the theater provides continued viewing away from the audience
- Additional quiet space provide completely away from the theater
- Trained Kentucky Center volunteers on hand to assist with patron needs and requests

 

If you can not attend a scheduled audio described, captioned, or sign interpreted performance please call the Access Services Hotline to request the service for another performance. The Kentucky Center will work to accommodate access requests whenever possible.

To receive alternate format materials, the Access Services Performance Calendar or to be placed on our mailing list, please call the Access Services Hotline.

The Kentucky Center Access Services Program is the recipient of the 2012 American Council of the Blind’s Audio Description Project Achievement in Audio Description Award - Performing Arts.

The Kentucky Center Access Services Program is the recipient of the John F. Kennedy Center for the Performing Arts 2007 Excellence in Access Leadership Award.