Access Services

The Kentucky Center is committed to providing access to live entertainment for everyone. Our Access Services Program offers services for Kentucky Center performances as well as for performances on our stages presented by our partnering arts groups and at Actors Theatre of Louisville.  Contact the Access Services Hotline at (502) 566-5111 (V) or (502) 566-5140 (TTY) or email at Access Services.

Are you interested in joining our Access Volunteer teams and providing either Caption Theater or Audio Description for patrons with disabilities? You can download information on the Audio Description training program here. You can download information on the Caption Theater training program here

View the Winter/Spring 2016-2017 Access Services Performance Calendar. 

 

Mobility Access

Mobility Access

The Kentucky Center theaters offer barrier-free access for patrons using wheelchairs, walkers or other mobility devices on all seating and parking levels, as well as ticket counters and personal conveniences. A limited number of courtesy wheelchairs are available for loan. Please reserve them when purchasing your ticket through the box office.

Accessible seating is reserved exclusively for patrons with accessible needs and their companions. We highly recommend guests that need accessible seating contact our ticket office directly; our staff is knowledgeable about our facilities and they will provide the best service for our guests with accessible requirements.

Staff and volunteers, are not able to assist patrons in transferring to or from a wheelchair, theater seat or vehicle; operate motorized mobility aids such as scooters; or to provide personal attendant services such as assisting patrons in the restroom. Staff and Volunteers are not permitted to accompany patrons into the parking garage.

Seats in Kentucky Center that can be reached without the use of stairs:

Whitney Hall
Orchestra House left rows AA – K, enter from the Street Lobby on Level 1
Orchestra House left row Z, enter from the Main Lobby on Level 2
Grand Tier left and right, Row F, elevator to 4th floor
Balcony Box E left and right, elevator to 5th floor

Bomhard Theater
Row A, enter from the Street Lobby on Level 1
Row Q, elevator to 3rd floor

Martin Experimental Theatre (MeX)
All seats front row floor level, elevator to 4th floor

All seats on Brown Theatre orchestra level can be reached without the use of stairs.

Assistive Listening System

Assistive Listening System

Infrared hearing devices are available to provide hearing amplification for patrons with hearing loss in all venues of The Kentucky Center and Brown Theatre, including meeting spaces. Patrons can sit anywhere in the theater and use the headsets. Headsets with induction neckloops are available for patrons who use hearing aids and cochlear implants with a "T" switch. Ask your audiologist whether your hearing aid or cochlear implant has a "T" switch (telecoil) and how to use it with an assistive listening headset. Headsets and neckloops are available at the Coat Check at both the Kentucky Center and Brown Theatre.

Reservations must be made 48 hours in advance for events in the Clark-Todd Hall or any meeting spaces. 

Caption Theater

Caption Theater

Caption Theater is provided for selected performances for patrons who have hearing loss and may not benefit from hearing amplification or ASL.The audible elements are shown on an LED sign, in real time, as each line is spoken or sung. Please make your reservations for this service at the time of ticket purchase to ensure the best seating for this service.

Upcoming Captioned Performances

PNC Bank Broadway in Louisville Presents:
Beautiful - The Carole King Musical  Saturday, May 20, 2017 at 8:00 PM in Whitney Hall.   
 
PNC Bank Broadway in Louisville Presents: Kinky Boots Saturday, June 17, 2017 at 8:00 PM in Whitney Hall.

57th season of FREE Kentucky Shakespeare Festival in Central Park
Performances are held at the C. Douglas Ramey Amphitheater in historic Old Louisville's Central
Park 4th & Magnolia, Louisville, KY 40208

Much Ado About Nothing  
Thursday, June 8 at 8:00 PM (Rain Date: June 9th at 8PM)

Richard II
Thursday, June 22 at 8:00 PM (Rain Date: June 23rd at 8PM)

Julius Caesar
Thursday, July 6th at 8:00 PM (Rain Date: July 7th at 8PM)

The Kentucky Center also offers captioning upon request. Requests to caption non-designated events must be received at least two weeks prior to the event by the Access Office. These requests are subject to the availability of a Captioner. 

Sign Interpretation

Sign Interpretation

Sign Interpretation is available for scheduled performances. Please make reservations a minimum of two weeks in advance. If no patrons have requested the service by the two week deadline date, the service will be cancelled. Sign Interpretation is American Sign Language unless otherwise noted. Locations in the theaters vary according to the production. 

The Kentucky Center also offers sign language interpretation upon request. Requests to interpret non-designated events must be received at least two weeks prior to the event by the Access Office. These requests are subject to the availability of a certified Interpreter. 

Audio Description

Audio Description

Audio Description is available for selected performances for patrons who have vision loss. Describers provide a live, objective, descriptive delivery of the visual elements of a performance in between the dialogue and/or music via a small FM receiver. Please make reservations for this service at the time you purchase your ticket through the box office.

Upcoming Audio Described Performances

PNC Bank Broadway in Louisville Presents: Beautiful - The Carole King Musical Saturday, May 20, 2017 at 2:00 PM in Whitney
Hall.   

PNC Bank Broadway in Louisville Presents: Kinky Boots   Saturday, June 17, 2017 at 2:00 PM in Whitney Hall.

Mind’s Eye Theatre Company Presents Avenue Q Friday, June 23rd, 2017 at 7:30pm in the MeX Theatre.

57th season of FREE Kentucky Shakespeare Festival in Central Park
Performances are held at the C. Douglas Ramey
Amphitheater in historic Old Louisville's Central Park 4th & Magnolia, Louisville, KY 40208

Much Ado About Nothing  
Thursday, June 8 at 8:00 PM (Rain Date: June 9th at 8PM)

Richard II
Thursday, June 22 at 8:00 PM (Rain Date: June 23rd at 8PM)

Julius Caesar
Thursday, July 6th at 8:00 PM (Rain Date: July 7th at 8PM)

The Kentucky Center also offers Audio Description upon request. Requests to audio describe non-designated events must be
received at least two weeks prior to the event by the Access Office. These requests are subject to the availability of a Describer.

If you cannot attend a scheduled audio described, captioned, or sign interpreted performance please call the Access Services Hotline to request the service for another performance. The Kentucky Center will work to accommodate access requests whenever possible.

 

Alternate Format Materials

Alternate Format Materials

Large print programs are available for most performances. Upon request, other alternate formats can be made available. 

Noise Reduction Headphones

Noise Reduction Headphones

Noise Reducing Headphones are available for patron use at The Kentucky Center and the Brown Theatre. Headphones can benefit individuals attending performances who have Autism Spectrum Disorders or other sensory sensitivities.  No reservations needed, simply stop by the Coat Check to pick up the headphones. 

Sensory-Friendly

Sensory-Friendly

Sensory-friendly performances are designed to create a welcoming environment for individuals with autism spectrum disorder and other individuals with sensory sensitivities. Accommodations for this performance include keeping the theatre lights dimmed, providing extra space between patrons, freedom to vocalize and move/switch seats, and allowing patrons to exit and enter during the performance. This service provides a relaxed and accepting atmosphere. Although these performances are adapted specifically to accommodate for patrons with sensory  sensitivities, the general public is welcome to attend.

Accommodations for Sensory Friendly Performance Typically include
- Theater will not be filled to capacity, therefore audience members  can select their own seats
- Patrons will be allowed to move freely through the aisles
- Individuals are free to vocalize during the performance
- House Lights will remain on at low level during performance
- To give warning to the audience, sudden loud sounds or startling moments will be signaled in advance
- Entering and exiting the theatre will be allowed throughout the performance
- A “quiet room” at the back of the theater provides continued viewing away from the audience
- Additional quiet space provided completely away from the theater
- Trained Kentucky Center volunteers on hand to assist with patron needs and requests


 
To receive alternate format materials, the Access Services Performance Calendar or to be placed on our mailing list, please call the Access Services Hotline.

AWARDS

2012 American Council of the Blind’s Audio Description Project Achievement in Audio Description Award - Performing Arts

2007 John F. Kennedy Center for the Performing Arts Excellence in Access Leadership Award

2005 Metlife/Arts Presenters Award for Excellence in Arts Access

2004 VSA/Metlife Foundation Award for Excellence in Arts Access